Cancellation policy
These rules are part of our General Terms & Conditions and apply to every booking with Walkie Talkie.
1. Cancellation by the Customer
We aim to keep our cancellation policy simple and customer-friendly.
1.1 Standard Cancellation Policy
For cancellations made:
more than 48 hours before the scheduled start
→ 100% refund;
between 24 and 48 hours before the scheduled start
→ 75% refund;
less than 24 hours before the scheduled start
→ no refund.
No refund is available in the event of a no-show.
The relevant cancellation time is the time at which Walkie Talkie receives the cancellation request.
1.2 Free Date Change
If the Booker contacts us at least 24 hours before the scheduled start, we will be happy to try to move the booking to another available date free of charge.
A change is possible only where sufficient capacity exists on the requested replacement date.
A change of date is not automatically guaranteed.
1.3 Exceptional Circumstances
In the event of a serious and unforeseen personal situation, we may offer a date change, voucher or another individual solution depending on the circumstances.
Each request is considered individually.
1.4 No General 14-Day Withdrawal Right
The service is a leisure service supplied on a specific agreed date.
The general 14-day statutory right to withdraw from a distance contract without giving a reason therefore does not apply to the booking.
Customers are also informed of this fact before completing the booking.
1.5 Refund Processing
Where a refund is due, Walkie Talkie will initiate it without undue delay.
The actual time required for funds to reach the customer also depends on the bank and payment service provider used.
2. Minimum Group Size
2.1 Minimum Number of Participants
A standard public group trip requires at least 3 paying Participants, unless otherwise expressly stated for the particular trip.
No minimum number applies to private trips.
2.2 Minimum Not Reached
If the minimum number of Participants is not reached, Walkie Talkie may cancel the trip.
Affected customers will normally be informed no later than 24 hours before the scheduled start.
Where a booking is made less than 24 hours before departure, the customer will be informed as soon as reasonably possible.
Depending on availability, we may offer:
- another date;
- another available trip;
- another individually agreed solution; or
- a 100% refund.
3. Changes or Cancellation by Walkie Talkie
3.1 Operational and Safety Reasons
Walkie Talkie may reasonably modify or cancel a trip due to circumstances including:
- vehicle breakdown;
- sudden unavailability of a driver or guide;
- unsafe weather conditions;
- flooding, fire or other natural events;
- road closures;
- closure or restricted access to a destination;
- exceptional traffic or safety conditions;
- other serious circumstances that cannot reasonably be overcome.
3.2 Cancellation by Us
If Walkie Talkie cancels a trip and no suitable alternative is agreed with the customer, the price of the cancelled service will be refunded in full.
3.3 Itinerary Changes
The order of stops, specific route, duration of individual stops or schedule may reasonably be adjusted due to traffic, weather, attraction operations, safety or other current circumstances.
Such a change does not automatically create a right to a refund unless it materially reduces the nature or value of the booked service.